ABOUT ME
John Held
Bilingual (English / Spanish) digital transformation consultant based in Orlando, FL, serving businesses across Central Florida, Houston, and Tallahassee. Results-driven professional with expertise in Automation, AI, IT systems integration, and digital transformation.
Adept at designing and implementing end-to-end solutions that optimize business processes, reduce overhead, and unlock growth.
Orlando, FLBS Interdisciplinary Social Sciences, FSU '23
Experience Timeline
2023 – Present
IT Systems Administrator @ Neatly & Co
Built entire digital infrastructure from zero- Architected Dynamics 365 CRM from scratch — supporting 150+ annual client engagements
- Built complete M365 tenant, 10+ Power Automate flows, SSO/SAML integration
- Chrome extension with AI: cut product data entry from 10 min to 30 seconds
- Custom GPT for employee self-service, automated onboarding end-to-end
Oct 2023 – Jan 2024
E-Commerce & Operations @ Swift + Company
70% reduction in fulfillment time- Redesigned packing workflow: 2.5 min → 45 sec per box
- Built Python photo automation system for warehouse inventory cataloging
- Led team of 15 Spanish-speaking employees in high-volume operations
- Managed Shopify storefront for The Fab Fête D2C brand
Jun 2021 – Sep 2023
Senior Account Executive @ Dish Network
#2 nationally across all KPIs- Ranked #2 nationally for exceeding KPI scorecard metrics
- Presented strategic business proposal to senior leadership — unprecedented for frontline role
- Created UI mockups with AI-driven recommendations for the Hopper platform
Jan 2019 – Dec 2021
Direct Sales Specialist @ Samsung Electronics
$145K revenue in one week- Achieved #2 nationally — $145,000 revenue generated in a single week
- Maintained 50% conversion rate handling 4 simultaneous chat conversations
- Created training presentations that elevated team-wide performance
2014 – 2018
Founder @ SP Games
40K daily visitors at age 15- Built a web platform from scratch that grew to 30,000-40,000 daily unique visitors
- Monetized via AdSense — ~$1,000/month passive revenue as a high school student
- Used Google Analytics and A/B testing to optimize engagement and SEO
Skills & Tech Stack
Automation & AI
Power AutomatePythonJavaScriptPlaywrightCustom GPTsChrome Extensions
Cloud & IT
M365 AdminDynamics 365DataverseSharePointAzureAWSEntra ID/SSOCloudFlareUbiquiti
Design & Commerce
Shopify (Liquid)WixNext.js/ReactAdobe Creative CloudPhotographyDocuSign
Business & Data
Power BISQLExcel/VBAProject ManagementSalesCXPricing StrategyVendor Negotiation
Languages
English (Native)Spanish (Native/Bilingual)Portuguese (Working)
Ready to stop putting out fires?
Start with a free discovery call. I'll audit your biggest bottlenecks and give you a clear plan — even if you don't hire me.